Frequently Asked Questions

Frequently Asked Questions

What materials will I receive?

You will receive everything you need to run a stand-alone training session with the minimum of effort on your part to prepare the material.
For each training pack, you are sent the following materials:
Trainers Notes - A very detailed and concise explanation of what you should do during the session, complete with the comments you should make and notes on what to do during activities etc. This is a very detailed step-by-step way of training.
Complete Handouts - All handouts required for the course are included and can be made into a stylish workbook.
Course Contents - Details what is included in the course, so delegates have complete awareness
PowerPoint Slides - All slides necessary to run the course
Activities - All activities contained within the course and the trainer notes to run them

In what format will I receive the materials?

Microsoft Word and PowerPoint.

You will download these documents in a "zipped" format. We compress the files to ensure they download quickly and to group them into a single download. Once downloaded from your account space. Double-click on the file and select a directory to extract the materials on to your hard drive.

Why do you use Microsoft Word and PowerPoint?

We appreciate that it is sometimes necessary to adapt training materials to suit individual requirements and so have made the decision to create our materials in the most universal software application available. This allows you to tailor our materials to, for example with your own logos.

How long do I have to download my material ?

The download link will remain available and valid for 7 days from the day of purchase. You can download the material up to 3 times. This is to allow for any interruption during the download process.
If you fail to download your materials when purchased (very rare!), please contact our customer care team on the e-mail address below and we will resolve your concern as soon as possible.
customercare@training-catalogue.com

What rights for use of the materials do I have?

You have complete rights for use of the materials that you have purchased from Training Catalogue. However, you may not; Copy the whole or any part of the material for sale or re-distribution.

What forms of payment do you accept?

We accept the following forms of payment :
PAYPAL visa amex mastercard switch

Can you create specific course materials for me?

Potentially, we do produce custom material alternatively we may have material available but not in the catalogue. Please e-mail admin@training-catalogue.com

What is the copyright policy?

All rights reserved. No part of the materials sold on this website and protected by this copyright notice may be reproduced or utilised in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without written permission from the copyright owner.
The exception to the above copyright is as outlined in the rights for use of materials information provided above.

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