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Customer care and communication - Course/Trainer Materials

Half day customer care and communication course - materials to run the course

This training material will help you deliver a useful half day course.

The course material covers the following areas:

Effective telephone Skills
Obtaining information and facts

What does the Material include?
Trainers Notes
Detailed and concise explanation of what you should do during
the session, complete with the comments and notes on what to do
during activities etc.
PowerPoint Slides
All slides to run the course.
All handouts required for the course.

What will you download ?
When you have completed payment you will be able to download the full course material, provided in a combination of Microsoft Word and Powerpoint formats. The material is easily customisable with your own name, logo etc in the headers and footers. The material can also be tailored to suit individual client requirements if necessary.

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