Shipping & Returns

Shipping & Return Policy:

All of our courses are available for immediate delivery via download, once payment has been successfully received. A link will be automatically made available within your user account to download the materials directly from our secure servers. This is the fastest and most efficient mode of delivery.

The training material can be downloaded up to 3 times within a 7 day period from the date of purchase. You should perform the download within this timeframe.

In the event you have tried but failed to download the material and taken all reasonable care, at our discretion, we may e-mail the course material to the e-mail account you have registered with us. You will be responsible for checking junk mail etc to retrieve the e-mail and attached material.

If we do not receive cleared payment eg credit card is not authorised, you may experience a delay or cancellation of your order. At our discretion the course can be obtained on CD-ROM however we charge USD300 for creating the CD and shipping rates as applicable to your local address. We STRONGLY recommend download.

Due to the electronic nature of the material we are unable to offer refunds. However, we do listen and recognise that issues occur. We will do our best to discuss and resolve any issues within our means in a professional and timely manner. We are after all, you.

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